Zamberlan USA Inc. Return Policy
Thank you for shopping with Zamberlan USA!  You can return any unworn merchandise purchased directly from Zamberlan USA within 30 days of the order shipping date.  After 30 days, a Merchandise Credit will be issued.  Sorry, we are unable to accept COD returns.  All other merchandise returns must follow the guidelines as presented below.To protect itself and its customers, Zamberlan USA requires the following conditions be met to execute a return or exchange:a.  Product is clean and unused - no exceptionsb.  Product hang tags are connected to the shoes and original packaging is undamagedc.  Product is purchased within the last 30 days  To initiate a return, please follow these simple steps:1.  Complete the return form (email to info@zamberlanusa.com for a copy) as accurately as possible.  Inaccurate information will result in processing delays2.  Place (1) the unused, boxed footwear, (2) this form and (3) a copy of the original order/receipt/confirmation in a box3.  Write the "Customer Order#" on the outside of the box in large, bold font (found on packing slip)4.  Ship the box to the "Return Shipping Address" noted on the formOnce the return is received, Zamberlan USA's returns department will process your refund as soon as possible.  Thank you!